Title: Sr. Manager of Operations
Company: Iowa American Water
Email: Monica.Delapaz@amwater.com
Bio: Monica DeLaPaz is a Senior Operations Manager with over 25 years of experience in utility operations and customer service leadership. Throughout her career, she has advanced through a
variety of operational and customer-facing roles, building a strong reputation for collaboration, employee development, process improvement, and customer service excellence.
In her current role, Monica leads key operational functions and strategic initiatives focused on safety,
compliance, efficiency, and delivering exceptional service to customers and communities.

Monica is also active in both industry and community organizations. She serves on the Better Business Bureau Advisory Board, is a member of the American Water Works Association (AWWA)
Customer Service Committee and has presented at AWWA conferences. She is a member of Davenport Rotary, volunteers with the Bix 7 Committee, and serves as a volunteer volleyball coach
with Beyond the Baseline.
Passionate about service both professionally and personally, Monica is dedicated to making a positive impact in her organization and throughout the communities she serves.

Title: Superintendent of Field Operations
Company: Iowa American Water
Email: Trevor.Horst@amwater.com
Bio: Trevor Horst serves as Superintendent of Field Operations for Iowa American Water's Quad Cities District, where he leads a team of employees responsible for service line operations and critical field activities supporting the region's water infrastructure. With
experience spanning utility locating, energy services, and water utility operations, Trevor
has built a career grounded in hands-on field leadership and operational excellence. 

A graduate of Morrison Institute of Technology with an Associate Degree in Civil
Engineering, Trevor began his career as a utility locator before working for Alliant
Energy and joining Iowa American Water. Today, he oversees field operations that
support infrastructure investment, service reliability, and customer service throughout the Quad Cities region. His practical experience managing frontline crews and implementing utility projects offers a unique perspective on workforce leadership, infrastructure renewal, and utility operations.

Title: N/A
Company: Iowa American Water
Email: John.Lindeman@amwater.com
Bio: John Lindeman is a Senior Engineering Project Manager with Iowa American Water
Company and has more than 25 years of experience in municipal and county
government, including 19 years in utility operations and management. His career
includes service as a City Planner, Superintendent of Public Works for the City of
Savanna, Illinois, and Manager of Water Distribution and Sewer Collection for the City of
Moline, Illinois. He currently leads Iowa American Water's Lead Service Line
Replacement initiatives, working with municipalities, contractors, regulators, and
community stakeholders to improve public health and modernize critical water
infrastructure.