Descrition

Utilities everywhere are under pressure to replace lead service lines to comply with federal regulations—without sacrificing safety, quality, or customer trust. This session demonstrates how an in-house replacement initiative was designed, staffed, and operationalized to increase throughput, improve coordination, and reduce delays. Attendees will leave with practical lessons on planning, field execution, customer communications, and performance tracking they can adapt to their own lead replacement goals.

Speakers

Monica DeLaPaz

Title: Sr. Manager of Operations
Company: Iowa American Water
Email: N/A
Bio: N/A

Trevor Horst

Title: Superintendent of Field Operations
Company: Iowa American Water
Email: N/A
Bio: N/A

Tony Loete

Title: Vice President of Operations
Company: Iowa American Water
Email: N/A
Bio: N/A

Location

Monte Carlo

Date

09-25-26

Start time

9:00 AM

End time

10:00 AM